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Real-time service updates

No need to wait on hold, refresh for the latest repair updates.

ID

Title

Type

Priority

Date

ETA

Status

3064

PBX

External Transfer

Medium

13-2-2025 11:57

48 hrs

Resolved

PBX customers may experience some external blind-transfer issues while our carrier is looking into the Caller ID cause of this. Please check back later for updates.

* Upsteam Carrier has been notified, and we awaiting the repair status.

* Update 17/2/25: Adjustments were made last night, and some test calls seem fine today.

Please report any further issues.

3062

VPS / PBX

Scheduled maintenance

Medium

24-1-2025 22:29

Sunday

Resolved

Datacenter network firmware updates will occur on Sunday due to the long weekend.

Some VPS and PBX services may experience interruptions throughout the process.

We apologize for any inconvenience.

3061

PBX IDD Outage

Outbound Only

Medium

22-1-2025 6:23

1 hrs

Resolved

Some International calling services were temporarily paused due to a cyber attack.

* This issue has now been resolved, and all systems are back online.

3060

DC upgrades

Maintenance

Low

12-8-2024 16:52

1-2 hr

Resolved

Data centre upgrades will occur late tonight at around 10 pm AEST.

* Some equipment has reached end-of-life manufacturer support and requires replacement.

* Minor interruptions may be experienced during the transition. We will try to keep that minimal.

* Watch here for updates.

* Partial work was completed with little to no interruption.

 

* The remaining tasks are to be carried out late tonight, 13/8/2024. Apologies for any service interruptions.

 

3059

Backups

Verification

Low

10-8-2024 21:7

1 hrs

Resolved

Please note that some VPS may be inaccessible while we verify and consolidate backups and replication

* This is for your data security and will be done late Saturday at 11 pm AEST during low traffic.

* Completed successfully.

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Repairs are dealt with promptly for maximum uptime.

Australia +61

National: 1300 202 101

Melbourne: 03 8586 1299

Sydney: 02 8880 6999

Brisbane: 07 3633 9899

Perth: 08 6333 0499

New Zealand +64

National: 07 808 0771

UK +44

London: 020 3239 7337

Philippines +63

National: 0919 004 6311

Hong Kong +852

Regional: 8192 6112 / 8170 2852

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  • Telecommunications, Office Phone System, VoIP, Voice Over IP, PABX, PBX, Cloud PBX, Cloud Communicat
  • Telecommunications, Office Phone System, VoIP, Voice Over IP, PABX, PBX, Cloud PBX, Cloud Communicat
  • Telecommunications, Office Phone System, VoIP, Voice Over IP, PABX, PBX, Cloud PBX, Cloud Communicat
  • Telecommunications, Office Phone System, VoIP, Voice Over IP, PABX, PBX, Cloud PBX, Cloud Communicat
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