Real-time service updates
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ID
Title
Type
Priority
Date
ETA
Status
3061
PBX IDD Outage
Outbound Only
Medium
22-1-2025 6:23
1 hrs
Resolved
Some International calling services were temporarily paused due to a cyber attack.
* This issue has now been resolved, and all systems are back online.
3060
DC upgrades
Maintenance
Low
12-8-2024 16:52
1-2 hr
Resolved
Data centre upgrades will occur late tonight at around 10 pm AEST.
* Some equipment has reached end-of-life manufacturer support and requires replacement.
* Minor interruptions may be experienced during the transition. We will try to keep that minimal.
* Watch here for updates.
* Partial work was completed with little to no interruption.
* The remaining tasks are to be carried out late tonight, 13/8/2024. Apologies for any service interruptions.
3059
Backups
Verification
Low
10-8-2024 21:7
1 hrs
Resolved
Please note that some VPS may be inaccessible while we verify and consolidate backups and replication
* This is for your data security and will be done late Saturday at 11 pm AEST during low traffic.
* Completed successfully.
3058
Datacenter Access
Internet
High
4-8-2024 14:35
45 min
Resolved
There are minor late Sunday night internet upgrades in process during low traffic at around 10 pm AEST.
* Some VPS access may be interrupted during this. Apologies if you are affected.
* PBX and VoIP should remain online.
* Completed successfully.
3057
UK Outage
Outbound only
High
31-7-2024 11:11
2 hrs
Resolved
Australia-to-UK Calls are down, meaning you cannot call the UK from Australia but can receive UK calls fine.
* Upstream is working on the fault with an ETA of approximately 2 hours.
* Resolved: The UK calling routes from AU are functional again.
1/8/2024 Continuation:
* This AU to UK fault has reoccurred again today and is being worked on. Please await updates.
* The ban appears to be related to telemarketing the UK, from outside of the UK.
* Resolved: The UK calling routes from AU are functional again.